Terms of service
Terms & Conditions
By placing an order with Track My Snack, you agree to the following terms and conditions of sale, unless otherwise specified in writing by Track My Snack under special circumstances. These terms supersede any prior agreements.
1. Delivery Time
We aim to provide the best possible service to our customers. Orders are typically processed and delivered within 24 hours of being placed. However, delays may occur due to unforeseen circumstances, and we appreciate your understanding in such cases.
2. Pricing
As we work with both UK-based and international suppliers, our prices are subject to change without prior notice due to fluctuations in currency exchange rates or other factors. Please check our website regularly for the most up-to-date pricing information.
3. Claims for Damages or Shortages
Any damages or shortages must be reported to Track My Snack within 24 hours of delivery. Claims made after this time frame will not be considered.
4. Product Shelf Life
If you are dissatisfied with the shelf life of a product (e.g., sell-by or best-before dates), please report the issue to us within 24 hours of receipt. Failure to report within this period will result in the claim being invalid, and no refunds or credits will be issued.
5. Feedback on Our Service
Your feedback is important to us. If you are unhappy with any aspect of our service, please let us know. We value your input and use it to improve our services in the future.
Please Note: Product images on our website are for illustrative purposes only. The actual product may differ slightly in appearance.
If you have any questions about these terms, please contact us at 0208 5788959 or via our website. Thank you for choosing Track My Snack!