Privacy policy

Privacy Policy

Last updated: November 29, 2024

This Privacy Policy explains how Track My Snack (referred to as "we," "us," "our," or the "Site") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from trackmysnack.co.uk (the "Site") or otherwise interact with us in connection with the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" refers to users of our Services, whether as customers, visitors, or other individuals whose personal information we collect as described here.

Please read this Privacy Policy carefully.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on the Site, and the "Last updated" date will be revised. If required by applicable laws, we will notify you of significant changes.

Collection and Use of Personal Information

To provide the Services, Track My Snack collects personal information from various sources. The type of information and how it is used depends on how you interact with us.

In addition to specific uses outlined below, we use your personal information to:

  • Communicate with you.
  • Provide, improve, or customize our Services.
  • Fulfill our legal obligations.
  • Enforce our terms of service.
  • Protect the rights and safety of our Site, users, and others.

Information You Provide Directly

When you use our Services, you may provide personal information such as:

  • Contact Information: Name, address, phone number, email address.
  • Order Details: Billing and shipping addresses, payment information, and order details.
  • Account Information: Username, password, and security details.
  • Customer Support Information: Any details you share when contacting us for assistance.

You may choose not to provide certain personal information, but this may limit your ability to use certain features of our Services.

Information We Collect Automatically

We collect data about how you interact with our Services ("Usage Data") using technologies like cookies and pixels. This data may include:

  • Device and browser details.
  • Network connection information.
  • IP address.
  • Details about your interactions with the Site.

Information from Third Parties

We may also collect personal information from:

  • Service Providers: For example, Shopify powers our online store and processes payment information.
  • Payment Processors: For payment confirmations and order fulfillment.
  • Online Tracking Tools: Cookies, web beacons, and similar technologies collect information about your interactions with our Services.

We treat any data collected from third parties in accordance with this Privacy Policy. For more details about cookies, please refer to Shopify’s Cookie Policy.

How We Use Your Information

We use personal information for purposes such as:

  1. Providing Services: Processing payments, fulfilling orders, account management, and facilitating shipping and returns.
  2. Marketing and Advertising: Sending promotional communications and tailoring advertisements on our Site and other platforms.
  3. Security and Fraud Prevention: Detecting and mitigating unauthorized or malicious activities.
  4. Customer Support and Service Improvement: Responding to inquiries and enhancing user experiences.

The lawful basis for processing your data includes performing a contract, complying with legal obligations, or pursuing legitimate interests as permitted under data protection laws.

Sharing Personal Information

We may share your personal information in the following contexts:

  • Service Providers: Vendors who assist with payment processing, shipping, customer support, IT services, and analytics.
  • Business Partners: For marketing and promotional purposes.
  • Corporate Affiliates: Within our business group as necessary.
  • Legal Compliance: To meet legal obligations or respond to lawful requests (e.g., subpoenas).
  • Business Transactions: In connection with mergers, acquisitions, or other business reorganizations.

We do not sell or share sensitive personal information without your consent or use it to infer characteristics about you.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. These technologies help us:

  • Remember your preferences.
  • Analyze how you use our Services.
  • Deliver targeted advertisements.

You can control cookies through your browser settings, but disabling cookies may impact functionality. For more details, see Shopify's Cookie Policy.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing your information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 16. If you believe we have collected data from a child, please contact us so we can remove it.

Security and Data Retention

We implement reasonable security measures to protect your information. However, no system is entirely secure.

We retain personal information for as long as necessary to:

  • Provide our Services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

Your Rights

Depending on your location, you may have the following rights:

  • Access/Know: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate information.
  • Deletion: Request that we delete your data, subject to legal limitations.
  • Portability: Request your data in a portable format.
  • Restriction of Processing: Limit how we process your data in certain circumstances.
  • Withdrawal of Consent: Withdraw any consent provided.
  • Opt-Out: Manage your preferences for marketing communications.

To exercise your rights, contact us at the details below. We may require verification of your identity before responding. We will respond to your request as required by applicable laws.

International Users

If you access our Services from outside the UK, your information may be transferred, stored, and processed in a country that may not offer the same level of data protection. We use approved data transfer mechanisms, such as Standard Contractual Clauses, to ensure your data is protected.

Complaints

If you have concerns about our handling of your data, contact us at the details below. If unresolved, you may file a complaint with your local data protection authority.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, you can reach us at:

Track My Snack
Long Hanborough, Witney, ENG, OX29 8GJ, GB
Phone: 0208 5788959

For the purposes of data protection laws, Track My Snack is the data controller of your personal information unless otherwise stated.