Refund policy

Statutory Cancellation and Return Policy

We are committed to ensuring a seamless experience for our customers. Below are the details of our cancellation and return policy:

Statutory Cancellation Right

You have the legal right to cancel your order for any reason within 24 hours from the time of placing it. To cancel your order, please contact us at 0208 5788959.

Product Return Policy

You can return most products within 48 hours of receiving them, provided the items are unused and undamaged.

Refunds

• Full Refund: A full refund will be issued in cases where the error is on our part, such as a defective, damaged, expired, or incorrect order.
• Return Shipping Costs:
  • If the return is due to an error on Trackmysnack's part, we will cover the cost of returning the item.
  • If the return is for any other reason, the customer is responsible for the return shipping costs.

For any further assistance, please reach out to us at the contact provided.